Return Policy Page

1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the GRAILED Guarantee Period as stated in the Terms of Service.

2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:

l   The Item has not been received by Buyer;

l   The Item was defective and/or damaged on delivery;

l   The Item received is incomplete (missing quantity or accessories);

l   Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;

l   The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;

l   The Item received is a counterfeit item**;

l   The Item received has physical damage (e.g. dented, scratched, shattered);

l   The Item received is faulty (e.g. malfunction, does not work as intended);

By way of private agreement with Seller and Seller must send his/her confirmation to GRAILED confirming such agreement;

*Change of mind

Change of Mind return policy is only applicable to certain categories and restricted to certain Sellers only.

Counterfeit item return policy is applicable to GRAILED sellers only.

2.2 Buyer’s application must be submitted via the GRAILED Custeromer Support.

2.3 GRAILED will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

2.4 Please note that, if required by GRAILED, Buyer must ship the Item to a location designated by GRAILED, within ten (10) calendar days after the return request is raised.

2.5 The approval of your request for refund and return will be made by GRAILED, in its sole discretion.  Buyer acknowledges and agrees that GRAILED, decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against GRAILED, or its affiliates in relation to such decision. 

2.6 In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to GRAILED, to request GRAILED,e to continue to hold the purchase monies until a formal determination is available. GRAILED, will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.